Refund Policy

Effective Date: August 1, 2025

Because each piece created and sold through this site is handmade or custom-designed by artist Bonita Martin, we strive to provide detailed product descriptions and images to help customers make informed decisions. We want you to be fully satisfied with your purchase and experience.

Returns & Exchanges

Due to the nature of handmade and limited edition items, all sales are final.

We do not accept returns for buyer’s remorse or personal preferences.

If an item arrives damaged or defective, please contact us within 7 days of delivery at [your email] with photos and a description of the issue. We will do our best to replace the item or offer a resolution.

Custom Orders

Custom pieces are created specifically for you and therefore are non-refundable.

Once a custom order is started, we cannot make changes to the design unless agreed in writing.

Shipping Issues

We are not responsible for shipping delays, lost packages, or issues caused by incorrect shipping information provided by the buyer.

All shipments include tracking numbers.

By purchasing from our site, you acknowledge and agree to this policy.